Interaction with WDC now online

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Want to report a barking dog? Need to change your rates notice mailing address? Noticed a pothole in the road?

The Waikato District Council has launched an Online Services portal on its website to enable people to report local matters, change their personal details or make a service request 24/7.

Among the categories to choose and track online are road maintenance, dog control, rubbish collection, water readings and rates queries.

Users of the portal need to register with Online Services (here), which gives them a personal user account and the ability to monitor the status of their request or report.

General Manager Strategy & Support Tony Whittaker said online services were a key focus for the council and part of its ongoing commitment to being accessible to ratepayers.

“Online services are an efficient way of interacting with our customers. This service has been developed internally and it’s really simple to use.”

Mr Whittaker said the portal contained security features to protect the privacy of customers’ information.

Requests raised on Online Services on weekends or outside of working hours (8am – 5pm) will be processed on the next working day, so people are asked to phone 0800 492 452 if their request is urgent.

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